Connecting the Dots with Stakeholder Interviews


Recently, I was asked to lead the design and experience of purchasing and owning a domain with WordPress.com. Here’s my stream of consciousness as I began to survey the task ahead:

Day 1:

> Leading design for domains? Exciting! 😀

> We launched WordPress.com/domains recently. There is already some momentum behind domains and great growth potential. This will be easy. 🍰

> Wait, but that’s only one part of domains …

> We’ve been offering domains to WordPress.com users for many years though, but no individual or team has truly owned the design and experience of domains. Hmm.

> Ah, yeah, there are a few disconnects in the experience. Some missed opportunities too.

> Sounds like a challenge. Bring it on! 💪

Read the full post on Automattic.design.